Development, integration of a contact center and CRM systems, development of a business process automation module

• The goal of the project is to create the CRM system for debts collector company. Create the business process engine to perform different communication strategies with debitors.
• Created from scratch business process engine
• Created the list of front-end and backend micro services to integrate into IP PBX system
• Created the user-friendly design of the workplace for Contact-Center operators.

Achievements:

• Increased call processing productivity more then 20%
• ~30% less mistakes in operators inputs due to the automation and usability.