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  • The goal of the project is to create the CRM system for debts collector company. Create the business process engine to perform different communication strategies with debitors.
  • Created from scratch business process engine
  • Created the list of front-end and backend micro services to integrate into IP PBX system
  • Created the user-friendly design of the workplace for Contact-Center operators.

Achievements:

  • Increased call processing productivity more then 20%
  • ~30% less mistakes in operators inputs due to the automation and usability.