The goal of the project is to create the CRM system for debts collector company. Create the business process engine to perform different communication strategies with debitors.
Created from scratch business process engine
Created the list of front-end and backend micro services to integrate into IP PBX system
Created the user-friendly design of the workplace for Contact-Center operators.
Achievements:
Increased call processing productivity more then 20%
~30% less mistakes in operators inputs due to the automation and usability.