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  • The goal of the project is to arrange a new channel of communication who is visiting Web-site and for those who requires additional assistance with internet banking solution during its usage.
  • The engine of communication for corporate web site and internet banking created
  • Queue management and request routing mechanism
  • Auto-answers template builder
  • Custom questionaries form builder
  • Operators performance reporting
  • Communication with customer under SSL

Achievements:

  • Increased amount of people who become using InternetBanking
  • Up to 20% decreased amount of people who left the WebSite without contact.
  • 5% decreased amount of calls to the 0800 line. Chat is free of charge for the Bank.